We allow return of products for refund or exchange that are damaged during transit or due to faulty manufacturing. In such cases, the damaged products have to be returned first, before we send out a replacement, chosen exchange product(s) or refund.
In the event that a returned product is not damaged after inspection by us, postage fee to redeliver the item is to be borne solely by the customer.
For damaged products, a report to our Customer Support team is to be made within 72 hours from the date of delivery. If a report is made after 72 hours, the claim will be automatically rejected by our team. Kindly have the following documentations submitted with your report and email them to [email protected].
Pick List (white A4 list that can be found on or inside the parcel)
Copy of courier Consignment Note
Clear Photos of the received damaged good and the box it came in
Please note that reports without the above proper documentations will be rejected. Do note that products that have been opened / used are non-returnable nor refundable. We’ll send out the replacement / exchange product once we received and inspected the one returned by you.
While for refund, it’ll be estimated within 3 weeks for you to receive from the date of giving your package to the return shipper. However, you will receive your refund sooner than 3 weeks in most cases. The time period includes the transit time for us to receive the return from the shipper (2 – 5 business days), the time it takes for us to process your return once we receive it (1 – 3 business days), and the time it takes for your bank to process our refund request (3 – 5 business days).
